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About


Our Philosophy

With identity, language, culture and rehabilitation underpinning the values of our organisation, we believe Frankton Park’s approach is relevant to all cultural groups. The Frankton Park: Residential and Supported Services logo is designed for our clients, whānau/families and staff to use as a starting point from which to share their own identity, language and culture – who they are, where they come from, the language they speak, and their customs and practices.

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The circular logo is our service model and represents our desire to grow globally and be recognised as an organisation that’s inclusive, with a practice and services that regularly achieve outstanding results for the people we serve. The pictures inside the circle depict the four elements: earth, air, water and fire. They can also be used in a wider context to locate where an individual is from via prominent environmental landmarks. The four lines represent pathways or streams that lead to or away from our organisation. We strive to ensure that the people who come to our service are supported and enabled to return to their whānau and community. The centre of the circle is where all of the elements come together to enable people to lead lives that they have determined.

We work to provide the right care and service for each individual client, and empower their whānau and family with the knowledge and skills to help them support and enable their loved one – a one-size-fits-one approach. We also believe that when people know who they are and where they come from, they’re more confident and likely to succeed in life. Our organisation believes that our approach to working with Māori clients is equally relevant for our non-Māori clients. We invite our clients to consider where they think they’re at, supporting a continuum of understanding of their identity, language and culture as part of our referral process. 

Frankton Park is committed to deliver a service that’s determined by the client and in accordance with the criteria their whānau and family sees as important for their recovery and/or treatment. We provide the right information for families and refer clients to other services where appropriate to help them achieve what they want.

Frankton Park supports the principles of Te Tiriti o Waitangi and He Korowai Oranga: Māori Health Strategy.  For more information, please visit moh.govt.nz.

Our Mission

Our Kaupapa or Supported Services operate under the kawa and tikanga of Waikato, Tainui. Within our service the following practices form the basis of our operational model using the following Māori concepts:

  • Kawa — active adherence and support of the rules and processes of our organisation demonstrated by clients, whānau and family. This includes the Directors, Staff and other organisations that are integral to the successful delivery of services to our clients, whānau and families.

  • Tikanga — agreeing and observing in practice the right thing to do.

  • Tika/Pono — that which is correct/that which is true, determined by the individual and is intrinsic to that person.

  • Aroha noa — unconditional love.

  • Kotahitanga — unity and working together under a common kaupapa/purpose toward achieving improved quality of life specific to each client and their whānau/family.

Frankton Park Ltd is committed to deliver a service that is determined by the client along with the criteria that the family sees as important for their recovery and/or treatment. For the family, we will also try and provide the right information and refer clients to other services who may be able to help the client and family achieve what they want. We will use a number of generic concepts and processes to achieve this, which includes:

  • Tau utu utu/Reciprocity —the reciprocity generated between two parties as recognition of goodwill that can be both tangible and intangible. This is an intended outcome as result of clients, whānau and family positive experiences and relationships with the services we deliver.

  • Kawenga/Obligation —this is our individual and collective obligation to provide quality services to clients, whānau and family.

  • Mahitahi/Cooperation —we work together to get the job done.

  • Whakarangatira/Respectful —our service is committed to treat all people with dignity and respect.

  • A Whakatauki that represents what Frankton Park stands for and what we are trying to achieve in the services we are providing to our clients.

Our Background

Frankton Park has been operating since 2016, providing secure and affordable residential homes to clients without compromising their privacy and dignity by supporting their independence as they worked towards regaining physical mental, spiritual and emotional well-being.

Frankton Park operates a growing number of long-term residential properties providing 24-hour 7-days-a-week support and supervision for our clients.

Our service is firmly based within the Bio-Psycho-Social Model, which we believe embodies an all-inclusive Holistic Approach for working with potentially vulnerable clients, their families/whānau, and the wider community.  It takes cognisance of what has gone before the current situation and helps us (the provider) to work with our clients utilising a positive and practical Solutions-Focused manner.  This is not without its challenges but allows our clients to be fully involved in determining and managing their own future.

Our services are practical, transparent and clearly documented, and involve our clients from day one.  For instance, on receipt of a referral, clients and families are involved in practical and administrative assessment of their abilities to determine the degree of functional independent living skills and support required, and ultimately their ability to transition and remain within the wider community.  This is done through our Transition and Independent Functional Living Skills tool, specifically developed to assist with this process, and to assist the service with determining support/funding levels more objectively.  A shortened screening tool is also available to assist with monitoring progress, and ultimately when a transition out of the service is required. 

The client is actively involved throughout the process.  Their quality of life needs, along with their levels of satisfaction and involvement is determined, and progress is monitored and recorded. 

Self-management is actively encouraged and facilitated, and any queries, questions or problems dealt with immediately.  Clients are encouraged to view their rehabilitation compensation or benefits as ‘financial payment’ towards their active participation and commitment to their own well-being and rehabilitation, and that they are accountable for that to the service and the referring agency/funding agency.

Part of this approach includes agreeing to one or more of the following plans: rehabilitation, residential, home for life, respite and/or a temporary accommodation service or Hauora plan. Each client will have an individualised agreement in which goals, aspirations and requirements are agreed to, including how this will be monitored, supported, facilitated, and outcomes determined.  Essentially, we work with each client to plan and organise their life’s journey following their injury/diagnosis.

Throughout our process of active involvement and engagement we provide ongoing educational support to clients, families and agencies as needed, and refer back to or review and update the clients’ progress through our functional living skills tool.  This tool ultimately allows our service to not only assess suitability for functional independent living, but also to plan and assess for transitions, whether this be to another service, a permanent residential placement or a transition to living in the wider community. 

For most, if not all, clients, exit/discharge planning for transition(s) starts at the entry to service, which we believe is the appropriate and most cost-effective way to manage a client’s rehabilitation.  This is included in the service delivery frameworks for our service and applies to all clients and referring agencies who elect to use our service.

By empowering our clients and assisting, facilitating and engaging with them in a positive and consistent manner, self-determination and achievement expectation is encouraged, as is engagement in all aspects of community life, e.g. shopping, going on outings or to dinner, social and sporting activities, using public transport independently.  Achievement supports success, skill development, confidence and ultimately independence.

We are proud to support our community and charities…

  • St John Ambulance

  • Save the Children

  • Brain Injury Waikato

  • SPCA NZ

  • Amnesty International

  • World Animal Protection

  • Coast Guard NZ

  • Doctors Without Borders

  • Pet Refuge NZ Charitable Trust

  • NZ Red Cross for Ukraine

  • Maeroa Intermediate School Netball Team: 2022 AIMS games

  • Te Awamutu Sports Rugby: 2023 Amateur World Cup NZ representative team

  • BT Academy: Junior Women’s Rugby Academy